Don't Leave Customers Standing

Don’t Leave Customers Standing

By Bob Hamilton

Are you opening a dollar store? If so, you will likely hear about the importance of customer service. However, most of the time this information is focused on providing customer service as customers are shopping in your store. What you may not hear is the importance of never allowing customers to wait to pay for their purchases.

Don’t ever forget the fact that shoppers took the time and trouble to get to your store. They spent their time walking the store and selecting items to purchase. If you did things correctly when opening a dollar store, those shoppers will be very pleased with their experience while shopping in your store. The last thing you want to have happen is for that great shopping experience to be destroyed by a long wait for someone to appear at the cash register to accept their payment.

One of the most frustrating things for a shopper to experience is standing and waiting, especially after investing the time to make their merchandise selections. After opening a dollar store you will find that many shoppers will quickly become disenchanted when they are left standing and waiting for a cashier. In fact, some will quickly stop waiting and simply walk out of your store without making a purchase.

Don’t let that happen to you. Adopt a policy of always staffing the cash register area when there are shoppers in your store. Adopt a policy of quickly serving customers who are ready to pay for their selections. This will add to customer satisfaction and the number of repeat customers that return after you are done opening a dollar store.

Give it a try. You will be pleased with the results. Your customers will appreciate the service too.

To Your Dollar Store Success!

Bob Hamilton is an entrepreneur, author, writer, consultant and trainer.